Refund and Returns Policy
At Mid NightBlue UK, we are committed to helping you achieve better sleep, calm mind, and confident life. If you are not satisfied with your purchase, we provide a clear and simple refund and returns process.
Overview
You have 30 days from the date of purchase to request a refund or exchange. After 30 days, we cannot offer a full refund or exchange.
To be eligible for a return:
- Your item must be unused and in the same condition you received it.
- It must be in the original packaging.
Non-returnable items:
- Perishable goods (e.g., natural sleep supplements, wellness products)
- Intimate or sanitary products
- Hazardous materials or flammable liquids/gases
- Gift cards
- Downloadable software products
- Certain health and personal care items
Partial Refunds
Partial refunds may be issued in certain cases:
- Products that show signs of use or damage
- Opened supplements, capsules, or tablets
- Items not in original condition, damaged, or missing parts (not due to our error)
- Items returned after 30 days
Refunds
Once your return is received and inspected, we will send you an email confirmation. Approved refunds will be processed to your original payment method within a few business days.
Late or Missing Refunds
- Check your bank account.
- Contact your credit card company (processing times may vary).
- Contact your bank if needed.
If you still have not received your refund, contact us at: support@midnightblueuk.com
Sale Items
Only regular-priced products are eligible for a refund. Sale items or promotional bundles cannot be refunded.
Exchanges
We replace items only if they are defective or damaged. To request an exchange:
- Email us at support@midnightblueuk.com
- Send your item to: Riverside Building, County Hall, Westminster Bridge Road, London SE1 7PB, UK
Gifts
- If the item was marked as a gift and shipped directly to you, you will receive a gift credit for the returned item.
- If the gift was sent to the giver, the refund will go to the gift giver.
Shipping Returns
Customers are responsible for return shipping costs. Shipping costs are non-refundable. For higher-value products like supplements or wellness bundles, consider using a trackable shipping service or purchasing shipping insurance.
Mail your product to:
Need Help?
For questions regarding refunds, returns, or your order, contact our support team:
Email: support@midnightblueuk.com
Phone: +44 7444 761878
WhatsApp: Chat with us online 24/7
At Mid NightBlue UK, our mission is helping you sleep better and live healthier with safe, natural, and certified wellness products. 🌙